Shipping policy

Shipping Policy

Thank you for shopping with Sun and Moon Natural Skincare! We appreciate your support and are committed to getting your order to you as quickly and carefully as possible.

Processing Time

All orders are processed within 2–3 business days (excluding weekends and holidays). Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Please note that processing times may be extended during holidays, sales, product launches, or periods of high order volume.

Shipping Times

Shipping times vary based on the carrier selected at checkout and your location. Estimated delivery times are provided by the shipping carrier and are not guaranteed.

Shipping Address Accuracy

Please ensure your shipping address is entered correctly at checkout. [Business Name] is not responsible for orders shipped to incorrect addresses provided by the customer.

Lost, Delayed, or Stolen Packages

Once a package has been handed over to the shipping carrier, we are not responsible for shipping delays, lost packages, or stolen deliveries. If you experience an issue with delivery, please contact the carrier directly using your tracking information.

Damaged Orders

If your order arrives damaged or defective, please contact us within 7 days of delivery at [email address] with your order number and photos of the damage so we can assist you.

By placing an order, you agree to the terms outlined in this Shipping Policy.